Hello, how can we help you?
Do you have any questions or need help? Please contact us by email, phone or fill out the contact form at the bottom of the page.
Always state your order number when contacting us.
Email Us at:
info@zoe-melbourne.co
Our customer service team is always responding to all emails whether you want to make sure you chose the right size or asking for a update on your order.
Monday-Friday: 8:00-20:00
Saturday: 8:00-16:00
We always strive to respond within 1 business day.
Contact Form
Frequently Asked Questions
Once your order has been shipped, you will receive a Track & Trace link in your email that you can use to track your package here. If you have not received a Track & Trace link within 72 hours of placing your order, please contact us at info@zoe-melbourne.co . We will be happy to help you!
Yes , we offer free shipping for all orders within Australia . You do not need to reach a minimum order value to benefit from this service. Enjoy your shopping experience without additional shipping costs!
You have the usual guarantee provided by law, so there is no need to worry. This means that you are entitled to a flawless product and that we will help you with any problems covered by this guarantee. You can always contact us for more information.
At Zoe Melbourne we offer a 14-day return policy . If you are not satisfied with your purchase, you can return the item within 14 days of receipt and receive a refund or exchange
You will receive your refund no later than 14 days after returning the product. Once we have received and processed your return, you will receive your refund within 5-7 working days . You will be notified by email once the refund is complete. Please note that depending on your bank, it may take several days for the amount to appear in your account.
We are committed to sustainability and use environmentally friendly packaging for our orders. We also work with delivery services that are committed to CO2-neutral transport. In this way, we contribute to a better environment and deliver your order responsibly to your home.
It is the customer's responsibility to consult the size chart before placing an order and to choose the correct size on this basis. Our size chart has been carefully compiled to help you make the best choice, but we always advise to go for one size up for comfortable fitment of the garment
